Support Hours
| Day | Hours |
|---|---|
| Monday–Friday | 08:00–18:00 (CET) |
| Saturday–Sunday | 12:00–18:00 (CET) |
During support hours, we typically respond within 4 hours. Urgent issues are handled with the highest priority.
Customer Portal
Our customer portal at order.noackhosting.se is the hub for all support management. Create a free account to:
- Create and track support tickets with detailed descriptions and status updates
- Manage your services — domains, hosting, invoices, and more
- Mark tickets as urgent for priority handling
Live Chat
Our live chat is available directly on noackhosting.se — click the chat icon in the bottom-right corner.
- AI support agent available 24/7 to help you with common questions instantly
- Request a human operator at any time, around the clock
- Submit a support ticket directly from the chat
Messaging Apps
Reach us through your favourite messaging app — we are available on multiple platforms:
- WhatsApp — Chat with us on WhatsApp
- Telegram — Message us on Telegram
- Signal — Contact us on Signal
IRC
We are available on IRC for real-time support and technical discussions.
- Networks: IRCnet and EFnet
- Channel: #noackhosting
- Support team and AI bot active in the channel
Send us an email at support@noackhosting.se for any type of inquiry. We respond during support hours.
Phone
Call us at +46(0)8-5000 61 66 during business hours for direct assistance.
Outages and Urgent Issues
If you are experiencing an outage or urgent problem, mark your ticket as Urgent in the customer portal for top-priority handling. You can also call us directly.
SLA
We offer a 99% uptime guarantee on all services. Deviations are compensated according to our service level agreement. Support response time is a maximum of 4 hours during business hours.